Projects

As referenced earlier, the Center for Customer Driven Quality has provided service assistance for a myriad of companies. Each one of these engagements ahs been focused on improving the areas of customer contact including sales and support of customer service. We have offered on-site contact center assessments, leadership training custom designed for your workforce and delivered at your location, leadership training delivered through publicly offered seminars, education on technology platforms, assistance with writing Requests For Proposals, and consulting on a variety of issues that our business partners face each and every day.

Listed are some of the companies the Center has assisted through the years.

• AdminaStar Federal

• Atlantic Telenetwork

• Chordiant

• General Electric

• Indianapolis Call Center Consortium

• Lucent Technologies

• Marley Pump

• OkiData

• Proctor & Gamble

• Quaker Oats

• Sharp

• State of Michigan

• Public Employees Retirement Fund

• Starbucks

• Merrill Lynch

• State of Illinois

• State of Minnesota

• The Federal Reserve Banking System

• NIPSCO Utilities

• DaimlerChrysler

• Sony

We will continue to entertain opportunities to do work for our corporate partners that allow us to use graduate and undergraduate students. Please contact Richard Feinberg at 765-494-8301 or xdj1@purdue.edu if you would like to talk about a project you might like completed.