News

Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	1/6/2006	Waiting to shop? You're not alone
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	12/20/2005	A holiday hot button Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	12/19/2005	What's open on Christmas Times-Union
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	12/15/2005	Exploding competition Ft Wayne Journal Gazette
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	12/12/2005	Stores are kept busy as the snow comes down Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	12/9/2005	Theaters look for ticket to get audience Ft Wayne Journal Gazette
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Tip	11/16/2005	Holiday retail shopping forecast ranges from cool to gloomy Recent placements in italic Chicago Tribune Elkhart Truth Indianapolis Star Toledo Blade Topics Newspapers ABC TV News Chicago Christian Science Monitor CNN Radio Evansville Courier Press Houston Chronicle Indianapolis Star Online Inside Indiana Business TV Laf Journal and Courier Metro Networks, AP Noblesville Ledger NPR Raleigh,NC News and Observer San Francisco Chronicle Wall Street Journal Radio Network WASK Radio, Laf WBAA Radio, Purdue WSBT Radio, (South Bend )
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	10/31/2005	Kroger pulling plug on its ad matches Ft Wayne Journal Gazette
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	News Release	10/20/2005	Holiday shopping forecast: The good, the bad and the squeezed Recent placements in italic Houston Chronicle Muncie Star Press South Bend Tribune Womans World Magazine WTHR TV-13, Indy Indianapolis Star Online Inside Edge (e-news from Inside Ind. Business TV) KOMO-TV, (Seattle) Network Indiana (Radio) UPI WLFI TV-18, Laf
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	10/13/2005	Health care comes to Wal-Mart Jacksonville Times Union
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	10/13/2005	Christmas biz bustling Charlotte Observer
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	8/31/2005	Assembly-line cuisine Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	7/20/2005	Jeweler caters to younger set with Starbucks, Web Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	7/15/2005	Movie marketing Ft Wayne Journal Gazette
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/16/2005	Indianapolis rates high on Ace expansion agenda Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	6/14/2005	Marion in Starbucks' sights Marion Chronicle Tribune
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	Visit a dollar store Marion Chronicle Tribune
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	They know our habits: Study aims at luring retail, restaurants South Bend Tribune
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	Why not here.Developers: Area fails to make grade for high-end stores South Bend Tribune
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	Do CEOs take customer service seriously The Record, Bergen county, NJ
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	1(800) HOLD.Rage grows over poor customer service The Record, Bergen county, NJ
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	6/14/2005	How the net is remaking the mall Business Week
Centers e-Enterprise Customer Driven Quality Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	News Release	5/26/2005	Call center conference addresses new industry trends
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	5/24/2005	At What Cost Loyalty News Factor Network
Jon Anton: Consumer and Family Sciences Consumer Sciences and Retailing	Media-originated inquiry	5/13/2005	The Center for Customer-Driven Quality at Purdue University Has Conducted a Speech Recognition Best Practice Study Sponsored by Edify Yahoo! News
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	5/10/2005	Can Ft. Wayne support five Walmart stores Ft Wayne Journal Gazette
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	5/9/2005	Refund-Pay down those credit cards Cincinnati Enquirer
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	4/20/2005	Customer Service Without Accents Contact Center Today, Woodland Hills,CA
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	4/12/2005	Easter finery feels the chill of shoppers Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	4/12/2005	Wal-Mart, Target score, but others struggle Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	4/11/2005	What to do with a tax refund Cincinnati Enquirer
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	3/24/2005	End of an ayres.Federated's planned acquisition of May likely to doom brand name founded in Indy Indy Business Jrnl
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	3/22/2005	Welcome to Wal-Mart's world Atlanta Journal Constitution Cox News Service
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	3/22/2005	Electronics powerhouse coming soon to Fishers Indianapolis Star
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	3/22/2005	Wal-Mart, New England chain fight for same Nashua, N.H., space Nashua, NH , Telegraph
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Marketing	2/23/2005	Trend story on enclosed vs. outdoor shopping malls Business Week
Consumer and Family Sciences Consumer Sciences and Retailing	Media-originated inquiry	2/22/2005	Wanted: forum for call centre training The Hindu (India)
Mike Trotter: Consumer and Family Sciences Consumer Sciences and Retailing VP Information Technology Centers CERIAS	Media-originated inquiry	2/16/2005	More jobs, more money Marion Chronicle Tribune
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	2/14/2005	Holiday wishes Ft Wayne News Sentinel
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	2/14/2005	Last-minute gift for retailers The Oregonian
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality	Media-originated inquiry	2/9/2005	Future prospects for Sears-Kmart NPR
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing Centers Center for Customer-Driven Quality Gerald Lynch: Management Management Economics	Marketing	2/2/2005	The effect of $2 per gallon gas on the national economy and on households Cincinnati Enquirer
Richard Feinberg: Consumer and Family Sciences Consumer Sciences and Retailing	Media-originated inquiry	1/31/2005	Retail titans talk merger.Ayres, Lazarus-Macy's could get single owner Indianapolis Star